Frequently Asked Questions
Everything you need to know about your Kuri Jewelry experience.
What materials are used in Kuri Jewelry pieces?
Our collections are crafted using high-quality materials including 18k gold plating over sterling silver, surgical-grade stainless steel, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in the provided Kuri pouch and clean gently with a soft microfiber cloth.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return or exchange an item if I am not satisfied?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Does Kuri Jewelry offer a warranty on its products?
We stand by our craftsmanship. Every purchase includes a 12-month warranty covering manufacturing defects. This does not cover accidental damage, loss, or natural wear and tear.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.